Shipping Policy

Orders are prepared within 1–2 business days (Monday to Friday, excluding holidays). Orders placed after 12pm local time begin processing the next business day. During launches and restocks, processing can take an extra day.

• Domestic standard: 3–7 business days after dispatch.
• Domestic expedited: 2–3 business days after dispatch.
• International: 7–21 business days after dispatch, depending on destination and customs.

These are estimates provided by our carriers and are not guaranteed.

A tracking number is emailed as soon as your parcel is dispatched. Tracking can take up to 48 hours to show its first scan. If the link is still inactive after that, contact us and we will investigate.

Weather, customs inspections, carrier backlogs, and peak seasons can delay delivery. These events are outside our control, but we will help you trace the parcel and escalate with the carrier.

If tracking shows no movement for 10 business days, or a parcel is marked delivered but not received, contact us within 14 days of the last scan. We will open a carrier investigation and, once it is resolved, arrange a replacement or refund.

Please check your address carefully at checkout. If you spot an error, email us immediately — we can usually correct it before dispatch. Once a parcel has shipped to an incorrect address supplied by the customer, we cannot guarantee recovery, and reshipping costs may apply.

We ship to selected countries. Import duties, taxes, and customs fees are set by the destination country and are the recipient's responsibility. Refused parcels that return to us are refunded less shipping costs.

Need help with a delivery? Email support@novaskins.online with your order number and we will reply within two business days.