Privacy Policy

We collect only what we need to process orders and support customers:

• Contact details you provide: name, email address, and any message you send us.
• Order details: items purchased, order number, and shipping address.
• Device and usage data: browser type, pages viewed, and referring links.

We use cookies and similar technologies to keep your bag contents, remember preferences, and measure site performance. You can block or delete cookies in your browser settings; some features, such as the shopping bag, may not work as expected if you do.

Checkout and payment are handled by Shopify on Shopify-hosted pages. Your card details are entered directly with Shopify and its payment processors — we never see or store full payment card numbers. Shopify processes this information under its own privacy policy and applicable payment security standards.

Your name, shipping address, and contact details are shared with our fulfilment partners and carriers strictly to deliver your order and provide tracking updates.

We use aggregate analytics to understand which pages perform well and where the experience can improve. Analytics data is used in aggregate and is not used to make decisions about individuals.

When enabled, the Meta Pixel records events such as page views, add-to-bag, and checkout starts so we can measure advertising performance and show relevant ads on Meta platforms. You can manage ad personalisation in your Meta account settings or block the pixel with browser privacy tools.

Google Analytics helps us measure traffic and site behaviour using cookies and similar identifiers. Data is processed by Google under its own terms. You can opt out using Google's browser add-on or by blocking analytics cookies.

If you join our list, we use your email address to send product updates, restock notices, and occasional offers. Every message includes an unsubscribe link, and you can opt out at any time by contacting us.

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request deletion of your information, subject to legal record-keeping duties.
• Withdraw consent to marketing communications at any time.
• Object to or restrict certain processing where the law provides that right.

To exercise any of these rights, contact us using the details below.

Our site is served over encrypted HTTPS connections and payments are handled by Shopify's PCI-compliant checkout. We limit internal access to order and contact data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our products and site are intended for adults. We do not knowingly collect personal information from children under 13 (or the minimum age in your jurisdiction). If you believe a child has provided us information, contact us and we will delete it.

We may update this policy as our practices or legal obligations change. The revised version takes effect when posted on this page, and the date at the top will be updated.

Questions about privacy? Email us at support@novaskins.online and we will respond within two business days.