Customer Care
Frequently asked questions
Everything customers ask most about the formula, the routine, and getting your order.
Hydration and smoothness are immediate. Firmness builds gradually — most people notice a visible lift between weeks two and four, with full results at eight weeks of twice-daily use.
Yes. Apply the serum first on clean skin, then follow with your active. Peptides are stable alongside retinoids, and we recommend alternating evenings if your skin is new to retinol.
It's fragrance-free, alcohol-free and tested under dermatological supervision on sensitive skin. For post-procedure use, wait until your provider clears active topicals.
We offer a 30-day return warranty. Contact us within 30 days of delivery to start a return, and we'll refund your order once it arrives back with us.
Still need help? Contact our team.