Returns & Refund Policy

• The item was purchased directly from this website.
• You can provide an order number or the email used at checkout.
• The product is in its original packaging, and no more than lightly used.

You have 30 days from the delivery date to request a return. Requests made after 30 days can be reviewed case by case but may not qualify for a refund.

If your order arrives damaged, leaking, or incorrect, email us within 7 days of delivery with photos of the item and outer packaging. We will send a replacement or full refund at no cost to you.

Once your return is approved and received, refunds are issued to the original payment method within 5–10 business days. Your bank may take a few extra days to post the credit. Original shipping charges are non-refundable unless the return is our error.

We exchange items that arrive damaged or incorrect. For anything else, the fastest route is to request a refund and place a new order.

• Products that are more than half used.
• Items marked final sale or purchased as part of a clearance promotion.
• Free gifts and promotional samples.
• Products damaged by misuse, or stored outside the directions on the label.

Email support@novaskins.online with your order number and a short description. We reply within two business days and will send return instructions if your request qualifies.